Our Shipping and Arrival Times
Here at Out Of The Box Parts our Goal with Shipping is to get you your parts in the Time Frame to which you need them. We offer multiple Shipping transit Times that depend on your location in relation to our shipping warehouse. Our warehouse is located in Sarasota FL so shipping addresses that are closer to us will have very fast and affordable shipping options, and even locations across the country will be offered competitive shipping speeds and costs, with FedEx Express options (if available) in case the parts are needed ASAP.
Orders placed before 1:00pm EST will usually ship same day, and any orders placed after 1:00pm EST usually ship out on the next business day (Mon-Fri). Our shipping date estimator gives you an estimated delivery date on when you can expect to receive your package. This estimate takes into account our 1:00pm cutoff time, weekends, and FedEx Holidays. This estimate does not take into account shipping delays due to weather or other emergencies that impact roads or our couriers, and it does not account for delays due to heavy shipping traffic typically experienced around Christmas. The shipping date estimator is an estimate and not a guarantee, but if you receive your order later than the estimate you received at checkout please let us know so that we can offer any assistance and look into any possible problems with the Delivery Date Estimator.
How Do We Ship?
Shipping Methods- All orders Ship via Fed Ex. Your shipping method should display an accurate shipping date estimate based on transit times to your location. Please provide the necessary address information to successfully complete and process your order based on which shipping method was selected (We cannot ship to PO Boxes).
Our Packaging Practices
One of our greatest goals as an internet retailer is to package your items for arrival in the same condition as if you took them off a shelf at a brick and mortar store. That being said sometimes packages must travel great distances and may not always be handled with the same care. If your package arrives and there appears to be obvious damage to the exterior of the package, make note to your delivery driver. We would request to be notified immediately. Customer Service and Satisfaction are Top Priorities of ours. We typically would request a picture to be taken of the damage to the package before opening to inventory the items. Give us a call or send us an email so we can work with you to ensure that all your items are present and in perfect condition. We are here to assist you with this process. If items arrive in a compromised condition, we will address the issue in order to get you the parts you ordered in a timely manner.
Our Hassle-Free Return Policy
We accept returns within 90 days of receiving your order (items must be in new or unused condition, not installed) and all returns are subject to a 10% restocking fee, this restocking fee is waived if we have made an error on your order which requires the return of items. Return shipping itself is not refundable. We want the return process to be as simple as possible - please contact us via email at: [email protected] with your order number(s) and you will be provided with paperwork to include in the box. Return shipments without paperwork may take longer to process or not be able to be refunded. If your return is received after the 90 day period, it will not be eligible for refund and will require shipment back at the buyer's expense. Keep in mind to re-package items safely to prevent damage in shipment. Also, use a notable service such as FedEx, USPS, or UPS that will also provide you with tracking information. If you have any questions please contact us for assistance.
While responsibility and coverage of the shipping charges to return items are up to the customer under normal circumstances; if you have an issue with your order, such as an improperly shipped, or damaged item, please make contact with us first, and we will be happy to assist you.
For Local Returns
If you purchased any item(s) from our Website and you find yourself in the area of our E-Commerce facility, please feel free to deliver your return in person, but we ask that you contact us prior to the drop off. In order to ensure that your return is handled properly, please understand that all returns are processed by our online Returns Department only, and a return that you drop off locally will be treated the same as having been dropped off by a carrier; no immediate refunds can be issued.
Send Your Returns Here
OOTB Parts Attn: Returns Dept.
2020 51st ave E
Palmetto Fl 34221
For any further questions contact our Sales Team by email: [email protected]